Service Technician - Master

Panasonic•Knoxville, TN

About The Position

Are you motivated and eager to grow your career in refrigeration? Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, cold storage facilities. Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential. Why Hussmann? Bi-annual bonuses based on performance Paid training and access to online training videos Paid drive time (including overtime) 22 days paid off – 10 days of vacation, 12 company holidays Company vehicle provided On-the-job, hands-on training opportunities for Technicians, electric and mechanical theory, and model-based training Sign-on bonus available This position responds to the customers’ needs for service of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning systems commonly installed in supermarkets, convenient stores and cold storage facilities. Assist Service Technicians perform prescribed, routine maintenance procedures on supermarket refrigeration systems and self-contained temperature-controlled merchandisers. Responsible for performing prescribed, routing maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers. Responsible for partnering with other technicians for start-up of new refrigeration equipment. Understands how workplace efficiencies directly relate to company profitability and is knowledgeable and able to resolve customer warranty issues rapidly and accurately. Serve as a mentor to other technicians and able to teach classes on HVAC/R processes, diagnostics, parts, etc. Able to match customer needs with potential sales opportunities and assists service management team in providing material and labor estimates as necessary to bid service and repair jobs. Responsible for completing necessary documents (work tickets and timesheets) and electronic communication in a thorough, accurate, professional and timely manner. Manage truck inventory. Order, receive, bill out and maintain parts responsibly with a minimum of waste. Manage assigned vehicle within all company guidelines. Maintain a clean vehicle and perform required maintenance on time. Demonstrates working knowledge of all advanced electrical and mechanical repairs, HVAC maintenance and repairs, EMS programming, operation, and troubleshooting, advanced wiring diagrams, and complex schematic diagrams to meet the customer needs. Troubleshoot and repair equipment on more complex service calls. Demonstrate a working knowledge of compressor operating parameters, oil differential pressure valves and oil level controls. Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, CO2 refrigeration, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, and advanced wiring diagrams. Perform system refrigerant and oil conversions. Additional duties as assigned.

Requirements

High School Diploma/GED
External Candidates: 10 years in the field or 7 years with Certification from a Technical School
Internal Candidates: 7 years of experience w/ completion of OJT & Skills Assessment
Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
Must have excellent verbal and written communication skills, detail orientated and highly motivated.
Must have strong mechanical aptitude to include knowledge of basic maintenance tasks and use of hand tools..
Must be able to work nights and/or weekends as required.
EPA 608 Universal Certification.
Superior decision-making ability and paperwork skills.
Able to correctly teach all the previously listed items.

Nice To Haves

HVAC-R Technical School Degree
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
Strong leadership and business acumen.

Responsibilities

Respond to customers’ needs for service of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning systems commonly installed in supermarkets, convenient stores and cold storage facilities.
Assist Service Technicians perform prescribed, routine maintenance procedures on supermarket refrigeration systems and self-contained temperature-controlled merchandisers.
Perform prescribed, routing maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers.
Partner with other technicians for start-up of new refrigeration equipment.
Resolve customer warranty issues rapidly and accurately.
Serve as a mentor to other technicians and able to teach classes on HVAC/R processes, diagnostics, parts, etc.
Match customer needs with potential sales opportunities and assists service management team in providing material and labor estimates as necessary to bid service and repair jobs.
Complete necessary documents (work tickets and timesheets) and electronic communication in a thorough, accurate, professional and timely manner.
Manage truck inventory. Order, receive, bill out and maintain parts responsibly with a minimum of waste. Manage assigned vehicle within all company guidelines. Maintain a clean vehicle and perform required maintenance on time.
Demonstrates working knowledge of all advanced electrical and mechanical repairs, HVAC maintenance and repairs, EMS programming, operation, and troubleshooting, advanced wiring diagrams, and complex schematic diagrams to meet the customer needs.
Troubleshoot and repair equipment on more complex service calls.
Demonstrate a working knowledge of compressor operating parameters, oil differential pressure valves and oil level controls.
Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, CO2 refrigeration, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, and advanced wiring diagrams.
Perform system refrigerant and oil conversions.
Additional duties as assigned.

Benefits

Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

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