Service Technician (Marine)

Caterpillar Inc.•Miramar, FL

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Medium Speed Engines For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future. About the role: Following the new Medium-Speed Engines (MSE) strategy there is an exciting opportunity for a Service Technician to join the MaK Americas workshop team. As a Service Technician, the employee is responsible for providing technical service in the workshop on cylinder heads, injection equipment, turbocharger and other components on customer request. S/he is also responsible for analyzing, troubleshooting and collaborating with the respective functional department in identifying, resolving component related issues.

Requirements

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Mechanical/Machinery: Knowledge of machines and tools; ability to use knowledge of machinery or mechanical objects including their designs, uses, repair, and maintenance.
5S Housekeeping: Knowledge of 5S Housekeeping concepts; ability to design, implement and sustain 5S housekeeping strategies to ensure standardization of workplace operations.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Environmental Health and Safety (EHS) Policy Compliance: Knowledge of Environmental Health and Safety (EHS) policies; ability to implement EHS policies to ensure that provided products and services are safe for people and the environment and in compliance with legal requirements and standards.
Minimum 2 - 4 years’ service experience at large Diesel-, Gas or DF-Engines
Good knowledge of Microsoft Office (Teams, Excel, Word, etc.)

Nice To Haves

Degree in related field or industrial or engine mechanic or mechatronics or many years of professional experience
Caterpillar Motoren / MaK or comparable engines, product and service knowledge/experience
Willingness to familiarize yourself with new technologies and ongoing training
Confident handling of drawings and BOM
Strong awareness of quality and safety
Safe handling of measuring equipment and tools
Nondestructive testing experience (Dye penetrant and MPI) or willing to learn
Good internal verbal and written communication
Willingness to travel

Responsibilities

Repair, overhaul, assembly, disassembly, cleaning, analyzes, documentation, etc. of all components of the REParts program, of used engines and parts within the scope of Used Parts & Engines and of all orders delivered by customers with focus on cylinder heads, injection equipment and turbocharger
Assembly, analyzes, processing, documentation, etc. of new components such as cylinder heads, connecting rods, injection nozzles, etc.
Assembly and conversion work on diesel, dual fuel and gas engines within ESG upgrade solution matrix
Takes responsibility for coordinating the daily work on the shopfloor
Train other colleagues in safety and quality
Packaging, preservation and transportation of finished components
If necessary, material tests by NDT (Non-Destructive Testing) to be carried out
Successful continuous participation in service-related training to expand develop existing know how
On board service operations on a small scale
Support field service engineers
Participation in 6Sigma projects