Service Technician- Madison (West), WI

Erik's Bike Shop • Madison, WI

171d

About The Position

The Service Mechanic is responsible for providing mechanical repairs and maintenance to bicycles and other merchandise of an Erik's Bike Shop retail store. This position is essential in ensuring that the store meets its performance goals and maintains high standards of customer service and operational efficiency.

Requirements

• Prior bicycle mechanic or assembly experience.
• Ability to communicate and interact with a diverse population.
• Mechanically inclined and solid problem solving skills.
• Present a strong customer service focus.
• Ability to multitask and work with many customers at one time.
• Knowledge of computers and technology.
• Dedication to get the job done.

Responsibilities

• Complete repairs and maintenance of bicycles and install accessories in a timely manner.
• Ensure understanding of customers needs and clearly explain any concerns.
• Apply customer service skills to exceed customer's expectations.
• Process parts sales and check in/out bikes following proper procedures.
• Provide feedback to the Service Manager on ideas to improve the department.
• Promote Erik's mission, values, and standards.
• Responsible for following all store policies and procedures.
• Maintain a clean work area and assist in keeping the store presentable.
• Continually attend training sessions to enhance mechanical skills and familiarity of products.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 101-250 employees