Service Technician Level 2

BALL EQUIPMENT • Richmond, MI

1d • Onsite

About The Position

The Service Technician Level 2 is a mid-level position responsible for a broader range of diagnostics and repair services on powersports (Polaris, Can-Am, Arctic Cat, CF Moto, Honda) and outdoor power equipment (Cub Cadet, Gravely, Ferris, Exmark, Husqvarna). This role requires prior hands-on experience, an expanded personal tool set, and the ability to perform independent repairs with limited supervision.

Requirements

• High school diploma or GED required & valid drivers; technical training preferred
• 2-4 years of service experience in powersports, lawn & garden, automotive, or related fields.
• Larger personal tool set required; dealership supplies specialty tools.
• Able to interpret OEM diagnostic systems and service procedures.
• Strong problem-solving and organizational skills.
• Advanced diagnostics (fuel, electronics, drivetrains engine mechanical) & be able to rebuild most air and water cooled small engines.

Nice To Haves

• Multiple OEM certifications (Honda, Polaris Can-Am, Etc.)
• Instills sufficient confidence to complete customer-pay jobs independently

Responsibilities

• Perform repairs including electrical troubleshooting, drivetrain work, continuously variable transmission, and engine service.
• Diagnose and repair units using OEM service manuals and diagnostic platforms.
• Communicate effectively with Parts and Service Writers to ensure repair accuracy.
• Record completed work and parts usage in LightSpeed DMS/CRM/POS.
• Maintain quality standards for timely and accurate repairs.

Benefits

• Competitive Hourly Pay Rate PLUS Monthly Commission
• 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.
• 401(k) with 100% Employer match on first 3% employee contribution + 50% Employer match on next 2% of employee contribution.
• Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.
• Excellent paid time off package plus 6 annual paid holidays.
• A supportive team environment where your expertise has immediate impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees