Service Technician Jr. - Dayton, New Jersey

MAKITA•Wichita, KS

2d•$26 - $29•Onsite

About The Position

Under close supervision, following specific instructions, provides quality service in a timely and accurate manner on tools, while always maintaining safety standards.

Requirements

Entry-level position requiring electro/mechanical aptitude.
Proficient in basic computer skills.
Good customer service skills and established rapport with Makita customers.
Good knowledge of power tools and applications.
Notify customers of repair estimates, completed repairs, and orders ready for pick up.
Ability to follow instructions and follow through with those instructions.
Ability to manage time to complete the assigned work.
Ability to communicate effectively with peers and management.
Must possess a positive attitude and the ability to adapt to changes in workload requirements.
Self-starter, detail-oriented, and able to perform tasks with minimal supervision.
Must be able to multitask daily.
Ability to diagnose basic tool problems and repair small portable, non-complex tools.
Understands and utilizes all Makita test equipment.
Ability to work in a fast-paced environment.
High School Diploma / GED, or equivalent years of Experience to exhibit the knowledge, skills, and abilities typically acquired through completion of any of these requirements.

Nice To Haves

Formal technical training from accredited schools, trade schools, seminars, or military preferred.

Responsibilities

Embraces and promotes brand values while delivering customer care principles.
Assists in maintaining the appearance of the facility in a professional, clean, and organized manner, consistent with Makita’s brand image, daily.
Read and understand repair procedures contained within Makita’s Service Information. Maintain the work area in a clean, safe, and orderly condition.
Ability to create, edit, and complete repair and sales invoices in the computer. Prepare tools and part orders for shipment as required.
Ability to assist in managing parts inventory accurately. Assist in physical inventory.
Performs other duties as assigned by management.

Benefits

Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
Competitive pay & performance-based incentives
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
Training programs (if posting for sales add)
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment