Service Technician - Integrated Security Systems

DH Pace-posted 18 days ago
Full-time • Mid Level
Austin, TX
1,001-5,000 employees
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DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. DH Pace Company, Inc. is hiring an Integrated Security Solutions Technician in Austin, TX. In this position, you will be responsible for the service of Commercial Integrated Security Systems such as Electronic Access Control Systems, CCTV/Video Monitoring and Intrusion Alarm Systems. Be part of a company that values safety, teamwork, and professional growth. If you're ready to make a difference in the security industry, apply today!

  • Service systems including Access Control, CCTV, Intrusion Detection, Intercom, Emergency Phone, and Parking Revenue Systems and more.
  • Collaborate with customers, vendors, and subcontractors to ensure successful installations.
  • Provide customer training and handle on-site assessments for service needs.
  • Promote business opportunities for service contracts and maintain product knowledge.
  • Keep a clean, safe work environment and manage job documentation efficiently.
  • Maintain inventory on truck and have knowledge and understanding of all parts, part numbers and part descriptions.
  • Other duties as assigned.
  • Valid Driver’s License and good driving record required
  • Strong troubleshooting skills
  • Strong communication skills and a commitment to customer service.
  • Minimum of 2 years in video surveillance and camera systems preferred
  • High School Diploma or GED preferred
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date!
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations!
  • 401k retirement plan: Including an employer match!
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more!
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