Service Technician III
About The Position
The Service Technician III will complete complex home maintenance service requests within an assigned market. They will be considered a journeyman who is capable of independently addressing specialty home maintenance issues or manage contractors who will complete work orders in a timely and efficient manner to build resident satisfaction. He/she will adhere to established company safety, compliance and quality standards as well as local, state, and federal laws. The Service Technician will require driving to properties within the applicable market to address maintenance issues using tools and equipment provided by the company. Summary The Service Technician III at FirstKey Homes is responsible for completing complex home maintenance service requests within an assigned market. As a journeyman technician, you will address specialty maintenance issues independently or manage contractors to ensure timely and efficient completion of work orders, thereby enhancing resident satisfaction. You will adhere to established safety, compliance, and quality standards while traveling to properties within the market using company-provided tools and equipment.
Requirements
- High School Diploma or equivalence
- Strong background in residential construction and remodeling in multiple trades
- Must have a valid driver’s license, valid insurance, and reliable work appropriate transportation
- Must provide own tools. Required Tools include (but not limited to):tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties
- Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
- General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work
Nice To Haves
- Previous multi or single-family maintenance experience
- Experience with drywall and texturing, paint, and basic mechanicals (HVAC, Electrical, Plumbing and Roofing)
- HVAC, Environmental, Mold and other certifications
Responsibilities
- Manage and prioritize daily maintenance work orders.
- Respond to and complete residential service requests in a timely and efficient manner to build resident satisfaction
- Complete complex home maintenance activities relating to drywalling, painting, electrical, plumbing, heating, ventilation, air conditioning among other residential services.
- Coordinate and oversee contractors performing specialized work where complexity or repair is beyond the scope of work for maintenance technicians.
- Mentor and coach junior level maintenance technicians to help build their technical skillsets.
- Monitor and inspect property conditions while onsite for cleanliness and safety.
- Take proactive steps to correct any unsafe conditions.
- Perform routine preventative maintenance services of property equipment.
- Adhere to company policies and procedures to ensure work is completed within established safety, compliance and quality standards.
- Maintain knowledge and follow all regulations and laws mandated by Americans with Disabilities Act (ADA), Fair Housing, Hazard Communications Standards (HAZCOM), Occupational Safety and Health Administration (OSHA), and Environmental Protection Agency (EPA).
- Perform additional duties as assigned by management based on company needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
