Service Technician III

Solar Alternatives•New Orleans, LA

27d•$25 - $28•Onsite

About The Position

Solar Alternatives provides advanced training in new technologies and offers growth and certification opportunities. This is a great opportunity to turn your construction experience toward a new career in clean energy! Are you ready to take your construction experience into the rapidly growing field of clean energy? Solar Alternatives, an award-winning energy management and solar contractor with a stellar 18-years of reputation, is seeking a dedicated Solar Installer to join our dynamic team. Why Work with Us? At Solar Alternatives, we’re not just about solar energy; we’re about empowering our team members. We offer advanced training in cutting-edge technologies, along with growth and certification opportunities that can elevate your career in the renewable energy sector. General Description: The Service Technician III plays a vital role within our technical service teams, embodying the right onsite attitude and ensuring that all company policies and procedures are adhered to at the highest standards. This position is accountable for executing daily service installations as planned, completing tasks efficiently and on schedule. Additionally, the technician must perform all project functions to meet company standards, diligently following established standard operating procedures.

Requirements

5+ years of experience preferred in a discipline related to rooftop photovoltaic installations, construction, or building sciences or,
Roofing, Electrical, Service, or HVAC
Highly organized and very attentive to detail
Well-spoken, clean appearance and good client manners
Clean driving record, valid license and ability to drive small and large service vehicles
Drug free
OSHA 10 certification is required upon hire or must be obtained within three (3) months of employment.
Hand tools and basic power tools
Ability to work 40-50 daytime hours per week
Willingness and ability to learn product value and explain to client
Ability to work unsupervised and occasionally lift up to 50 pounds.
Regularly required to stand, walk, sit, and use hands/fingers.
Ability to travel as required.
Groundwork, ladder work, lift work and occasional roof work
Work performed on customer installation locations.

Nice To Haves

Electrical/Roofing/Service/Engineering training or education
Service/NABCEP/electrical certification
OSHA 10 hour or other safety certification
Field service software familiarity

Responsibilities

Organize and maintain the warranty and service schedule.
Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
Troubleshoot and resolve solar electric warranty and service issues that arise with modules, inverters, monitoring, and balance of system components
Assist with training and development for Field Service Technicians.
Serve as a subject matter expert by providing on the job training and up-training for the local field service team
Regularly exceed defined goals for field service key performance indicators including but not limited to turnaround time, experience rating, and average dispatches completed
Following work safety procedures as directed in accordance with OSHA regulations
Assisting in maintaining company fleet stock and cleanliness
Assisting in warehouse organization and cleanliness as assigned by supervisor
General labor, including or not limited to carrying panels and ladders, panel cleaning, site cleanup
Support the onboarding and training of new members of the field service team
Participates in the On Call rotation
Execute punch list follow-ups to ensure install quality and customer satisfaction as directed
Role models the Solar Alternatives organizational culture daily.