Service Technician III (Kona)

Hawaii Gas • Kailua-Kona, HI

73d

About The Position

This position has a progression. Performs skilled tasks of average difficulty following specific policies/procedures/methods in responding to written/verbal instructions regarding the installation, inspection, testing, adjusting, and repair of all types/models of gas utilization appliances/equipment and systems for residential/commercial/industrial users.

Requirements

• Preferably a high school graduate with technical schooling.
• Completed all required Department of Transportation (DOT) Federal/State, OSHA Federal/State and NFPA courses or programs.
• Must maintain at least minimum passing scores per regulations, for all recurring Federal/State and NFPA courses or programs.
• Must possess a valid Class B, CDL license with Hazardous Material endorsement, with no restrictions on air brakes or transmission type, and valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49.
• Satisfactory completion of in-house Service Technician Training and Field Evaluation; must pass continuing refresher courses.
• Approximately 18 months gas service work experience, not less than one year of which must have been in the repair and servicing of gas equipment/appliances/controls.
• Must have demonstrated ability to effectively perform the work requirements and to deal tactfully and courteously with customers.
• Must be a safe and competent driver, cognizant of all traffic laws and have a clean traffic abstract.
• Possesses working knowledge of departmental operating rules and procedures, pertinent codes (such as NFPA #58 and #59) regulations, standards and safety rules/regulations/practices.
• Proficient in the proper use of the tools, materials, and equipment of the trade and have a good safety record; ability to use computer.

Responsibilities

• Performs all the job duties of a less complex nature of a Service Technician II to include inspecting and testing appliances, equipment and associated systems on customers premises and fixing the problem.
• Uses human senses, leak-detecting solution, and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to detect problem and to verify that the problem has been corrected.
• Locks, unlocks, reads, changes, and removes meters; initiates plugged service.
• Investigates high bill complaints and completes service orders as to work performed.
• Collects money on C.O.D. orders and plug meter orders; properly accounts for revenues collected and delivers money to designated employee.
• Functions as a first responder in gas-related situations such as fires, leaks, broken pipes, explosion.
• Performs necessary emergency repairs and applies stopper when necessary.
• Provides and extends at all times a courteous and tactful demeanor when dealing with all customers or the public.
• Advises or instructs consumer in the proper and efficient operation of their appliances/equipment.
• Drives service truck and maintains necessary truck supplies and equipment.
• Performs clerical/administrative duties such as preparing reports, inputting data into the computer, etc.
• Works in a safe and responsible manner, complying with and enforcing all safety rules, regulations and practices.
• Maintains all EH&S training on a current basis.
• Performs as Tank Truck Driver, Installer 1/C, Tanker Driver, Cylinder Driver or Meter Reader as required.
• Performs related and other work as required and/or directed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees