Service Technician II

Twin Valley Telephone Inc-posted 1 day ago
Full-time • Mid Level
Clay Center, KS
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As a Service Technician II, you play a key role in accelerating organizational success by installing, repairing, and maintaining business and residential telephone, internet, security, and TV services. You handle challenges that are escalated by a level 1 technician and serve as a project manager for plant upgrades.

  • Install business and residential telephone, internet, security, and TV services, including customer-premise equipment and wiring, and interfacing with central office and other peripheral equipment.
  • Review services purchased with customers and how those services will be used.
  • Maintain business and residential telephone, internet, security, and TV services, by troubleshooting, repairing, and replacing customer -premises equipment, wiring, and plant facilities. Complete necessary repairs to fully resolve problems in a timely manner.
  • Assist in various plant facility changes, repairs, and upgrades to support plant operations, such as installing upgrades, repairing facilities, equipment, and performing other maintenance services, including difficult and complex challenges.
  • Prepare documentation to provide accurate plant records and billing data such as recording work performed, maintaining logs, closing service orders and trouble tickets, maintaining time records, and maintaining plant records.
  • Educate customers and recommend service enhancements.
  • Perform work in a manner that focuses on increasing customer satisfaction.
  • Establish and maintain positive public relations by effectively communicating with customers.
  • Interact with customers to understand their service issue and individual service needs.
  • Participate as a member of a team for problem-solving activities, creating efficiency, sharing knowledge, and accomplishing goals.
  • Work with inter-departmental staff in the role of a project manager to oversee and complete plant upgrades and manage special projects.
  • Support the company by completing other duties as assigned.
  • High school diploma or equivalent experience.
  • Minimum of three years’ of experience in a telecommunication or CATV technical position.
  • Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.).
  • Skill in reading blueprints, maps, and similar drawings.
  • Skill in identifying defective cable using test equipment.
  • Skill in operating various hand and power tools.
  • Knowledge of basic electronics, cable installation, and repair procedures.
  • Experience in fiber optic cable preparation and splicing.
  • Advanced troubleshooting and repair skills with a variety of tools including SLM, TDR, OTDR, Optical Power Meters, and Fusion Splicing Machines.
  • Hold and maintain a valid driver’s license with a driving record that meets the criteria of the company’s insurance carrier for acceptance of coverage.
  • Associate degree in electronics, telecommunications, or the equivalent.
  • Experience troubleshooting, installing, and repairing services on different telecommunication platforms including POTS, ADSL, VDSL, FTTx, DOCSIS, and PtMP Wireless.
  • Experience with a variety of plant facilities including copper, coaxial, and fiber-optic.
  • Experience with special circuits, carrier equipment, and transport equipment.
  • Knowledge of basic wireless and wired networking.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Service Desk Technician Resume Examples
•
Service Desk Technician Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service