Service Technician II

Array Technologies•Albuquerque, NM

About The Position

Service Technician II Job Summary: The Service Technician II will work closely with the Commissioning & Warranty Manager, Director of Field Operations, and Service Technicians to ensure that the customer’s needs are satisfied appropriately and timely. The successful candidate must be willing to travel up to 90% of a given calendar-year. As a Service Technician II, you must be willing and able to eloquently speak on Array’s tracker product lines, demonstrate the ability to work in a team environment, drive commissioning efforts, and lead crews on utility-scale solar projects as needed.

Requirements

Willingness for extensive, frequent travel – up to 90%
Proficiency in operating heavy tools required for construction/commissioning
Knowledge and application of arithmetic, geometry, electric circuits, and electronics
Intermediate knowledge of mechanical systems
Proficient field report documentation
Intermediate knowledge of electrical systems
Proficient in coding and programming skills
Strong leadership skills
Strong customer-facing presence
Strong communication skills
Strong problem-solving skills
Advanced in operating heavy machinery and tools on construction sites
Proficiency in Microsoft Office Suite
Proficiency in Siemens TIA v14
Proficiency in SAP
Proficiency in Salesforce
Dexterity required to perform manual labor in extreme temperature
Lifting requirements: 50lbs
Standing hours:50%
Computer hours: 50%

Nice To Haves

OSHA 10 or Higher – Preferred
NFPA 70E – Preferred

Responsibilities

Serve as the Commissioning Lead on utility-scale solar projects
Interpret and explain structural construction drawings to other technicians and customers
Conduct Electrical and Mechanical inspections during construction and commissioning of utility-scale solar projects
Extensive programming and coding knowledge to program several configurations of Programmable Logic Controllers (PLC)
SCADA/Networking competency
Coordinate and lead multiple crews during construction and retrofit efforts
Problem-solve with customers
Warranty management and processing competency
Manage and navigate through RFI, CAT, and ESR systems
Upload and manage cases in Salesforce CRM
Record-keeping of customer inquiries, warranty cases, and purchase orders
Inventory and manage tools, equipment, and Commissioning Spares
Manage and lead field crews of 10+ across multiple utility-scale solar projects.
Onboard and train Service Technician I
SAP Concur expense report management
Perform other duties as assigned