Service Technician II
About The Position
The Service Technician is responsible for both in house and field repairs of mixers. This role regularly performs standard and advanced industrial mixer evaluations, including disassembly, cleaning, inspection, repair, reassembly, and testing. The Service Technician is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision and documenting potential equipment failure modes to be used for root cause failure analysis and reporting. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues.
Requirements
- Must be very mechanically inclined.
- Must bring own set of hand tools. Specialty tools will be provided.
- Computer skills including experience with Microsoft Office Suite & SAP preferred.
- Strong analytical reasoning and problem-solving skills.
- Ability to read and interpret maintenance and repair manuals and manufacturing drawings.
- Strong organizational skills with the ability to follow processes and procedures.
- Ability to work independently and as a member of a team.
- Effective communication skills required to effectively interact with internal and external customers.
- Ability to obtain a passport, TSA precheck, TWIC and other certifications as required.
- A high school diploma and 2 years of hands-on experience as a service technician working on industrial equipment (highly preferred). OR, a 2-year Technical Degree.
- A valid driver’s license is required.
Nice To Haves
- Experience with repair and maintenance of industrial gearboxes or rotating equipment preferred.
- Overhead crane and rigging experience preferred.
- Forklift experience preferred.
- Safety certification(s) is an advantage.
Responsibilities
- Troubleshoot, test and repair mixing equipment and components according to established quality procedures in the service center or at customer sites.
- Perform DCI (disassembly, clean and inspection) of customers equipment.
- Read assembly specifications, such as charts, blueprints, schematic diagrams, and engineering specifications to determine requirements for correct disassembly/assembly.
- Document disassembly of equipment via forms with pictures to generate a teardown report.
- Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment.
- Operate forklifts, overhead cranes, and other machinery.
- Drives service center truck when necessary and if available. (May require a DOT medical examination.)
- Assist with receiving, inspection, warehouse, and shipping functions within the service center.
- Travel up to 25% of the time to customer sites or other service centers, sometimes this will require traveling on short notice, for extended periods to meet customer or organization needs. Occasionally weekend or holiday travel may be required.
- Responsible for making arrangements for travel and allocating all associated expenses.
- Install, start-up, troubleshoot, and maintain equipment and components at customer sites.
- Advise Product Management of product enhancement opportunities related to assembly and serviceability.
- Maintain an unwavering commitment to safety policies and procedures.
- Maintain work area in a clean, safe, and orderly manner.
- Perform all tasks in accordance with business conduct guidelines.
- Other job tasks and duties as needed and assigned to support the business development and production goals of the company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
