Service Technician I Service Technician I

Körber Group-posted 14 days ago
Full-time • Entry Level
Pine Grove Township, PA
5,001-10,000 employees
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Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs! The Service Technician I is responsible for performing complex mechanical and electrical installation, maintenance, overhauls, and repairs of material handling equipment at customer facilities across the United States.

  • Provide excellent customer service by communicating with customers in a professional and courteous manner.
  • Collaborate with other team members to ensure that all service requests are fulfilled and customers' needs are met.
  • Perform mechanical and electrical tasks, including equipment installation, system configuration, software and network upgrades, trial runs, repairs, and overhauls.
  • Troubleshoot installation issues and perform corrective actions as needed.
  • Provide hands-on training to end users on the operation and maintenance of material handling equipment.
  • Conduct daily site inspections, Job Hazard Analyses (JHA), and safety checks.
  • Provide daily status updates to project management.
  • Interact professionally with customers, addressing service-related concerns and providing timely resolutions.
  • Travel up to 90% to customer sites nationwide to support installation, commissioning, and repair activities.
  • Provide remote technical support via phone and email to internal teams and customers.
  • Promote company service and support offerings; identify and communicate opportunities for additional services.
  • Enhance the company’s competitive position and assist in ensuring relationships are maintained with key customer accounts.
  • Perform other duties as needed to support project installation and management.
  • 0–2 years of relevant work experience preferred
  • High school diploma or equivalent
  • Ability to build and maintain positive customer relationships.
  • Demonstrated customer service orientation and professional demeanor.
  • Strong mechanical, electrical, and systems troubleshooting skills; ability to read and interpret blueprints and technical drawings.
  • Proficient in using service tools, diagnostic equipment, and software.
  • Computer proficiency, including MS Outlook, Excel, Word, and Windows-based applications.
  • Excellent verbal and written communication skills, including active listening and clear documentation.
  • Strong communication skills encompassing active listening, friendly manner and writing skills.
  • Proficient in using tools and service test equipment.
  • Ability to pass a sensitive security background check.
  • Valid driver’s license with a clean driving record.
  • Physical capability to lift up to 50 lbs, push/pull equipment weighing up to 1,900 lbs (with assistance), and work in confined or physically demanding environments (bending, crawling, etc.).
  • You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
  • You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
  • You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs
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