Service Technician I

Forj Medical • Saint Paul, MN

22h

About The Position

Nowhere else can you touch as many life-changing medical technologies. At Forj Medical, we work side by side with more than 100 medical device companies from startups to global giants to bring life-enhancing technologies to market. Working with us means solving hard problems with extraordinary people in a collaborative work environment. Join us.
Job Summary:
The Service Technician will service electronic, and software based medical devices in accordance with product requirements. They will troubleshoot, repair, and test complex medical devices as part of the service department activities. They will prepare the service history record for the servicing activities and will analyze the servicing records for trends and indicators of problems.

Requirements

• Associate degree in applicable field required
• 3-5 years of experience working with electronic devices
• Must have a working knowledge of electronic circuits, test methodologies, embedded systems and electronic test equipment
• Ability to keep good records - per FDA QSR and ISO 13485 requirements

Nice To Haves

• Training certification preferred
• Soldering certification preferred
• Proficiency in hardware testing, software testing, test documentation development

Responsibilities

• Perform troubleshooting of returned devices to confirm the reported problem and determine the appropriate repairs
• Interface with customers who call to request an RMA for sending a device in for service
• Analyze activities for trends and indicators
• Support the complaint investigation process as necessary
• Provide status of servicing activities and devices in the service process
• Contribute to the overall improvement in Minnetronix Systems and processes
• Other duties as assigned

Benefits

• We offer health, dental, vision, 401K plans, and time off programs.
• You may also be eligible to participate in an annual bonus program which depends on various factors, including, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree