Service Technician I

Patterson Dental Supply•Twin Falls, ID

1d•Onsite

About The Position

Patterson is a company that values its employees and fosters a culture of professional growth, diversity, and success. The Field Service Technician works independently and with a team to provide repair, maintenance service, and technical training to users of ingredient dispensing and control systems. These systems are utilized at feed yards, feed mills, and dairies to ensure continuous feed processing operations. The technician also collaborates with operations management and Operational Business Teams to efficiently and cost-effectively manage product movement from manufacturer to customer.

Requirements

At least one year of work in equipment service or operation of agricultural equipment.
High school diploma is required.
Strong verbal and written communication skills.
Strong interpersonal and customer service skills.
Ability to prioritize.
Strong math, analytical, and troubleshooting skills.
Be self-motivated and organized.
Have an aptitude for and a working knowledge of Windows based PC’s.
Have an aptitude for and a working knowledge of mechanical, electrical, and electronic devices and their use.
Have a valid driver license and be able to pass a criminal background check, drug test, and motor vehicle record check.

Nice To Haves

Technical school degree or college degree is preferred.
Installation or operational experience of feed manufacturing, handling, and distribution is preferred.
Ability to speak limited Spanish is desired.
Knowledge of cattle feeding, feeding systems, feed ingredients, and feed formulation is desired.

Responsibilities

Service, troubleshoot, and repair all types of equipment and systems in operation at customer locations.
Monitor systems at assigned customer locations for proper operation and adjust or repair as needed.
Monitor inventory of products used at assigned customer locations to assure that inventory is always adequate for continuous operation.
Deliver products from warehouse to customer location as needed.
Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
Travel to customer locations in company vehicle; maintain vehicle and personal driving record to meet company requirements.
Complete all records and documentation as required.
Work overtime as required and without notice if necessary.
Perform other duties as assigned to the Field Service Technician.