Service Technician I

Smith (A.O.)-posted 3 months ago
Full-time • Entry Level
Hybrid • Lebanon, TN
5,001-10,000 employees
Electrical Equipment, Appliance, and Component Manufacturing
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The Service Technician provides service to phone customers, job site field service support, and assistance in training programs to provide the customer with the best possible service. The Service Technician also provides customers and end users with product and technical support by performing the following duties.

  • Respond to customer inquiries on the telephone, through online networks, and by mail.
  • Communicate with customers to help them understand how to use the product properly.
  • Handle customer problems that appear to arise from the use of the product.
  • Handle requests for replacing defective parts.
  • Complete, maintain, and process pertinent paperwork and records.
  • Perform limited field service on Company products as required.
  • Assist in preparation of Technical Service Bulletins to provide product related information to the field.
  • Understand and troubleshoot water heater piping applications and limited boiler piping applications.
  • Provide assistance to other departments as needed.
  • Review labor requests for accuracy by comparing the repair description to the parameters set forth in Lochinvar's warranty policy and service provider's agreement.
  • Review products start up reports. Approve, or provide feedback to the submitter as required.
  • Other responsibilities may be assigned as needed.
  • One-year certificate from college or technical school and two to four years HVAC related experience; or equivalent combination of education and experience.
  • HVAC related experience.
  • Proficient in Microsoft Word and Excel.
  • Customer Service experience.
  • Electrical or Mechanical experience.
  • HVAC experience.
  • Control Systems (PLCs)
  • Building Integration Systems
  • JDE
  • Agile
  • Medical and dental insurance
  • Company-sponsored life insurance
  • Retirement security savings plan
  • Short- and long-term disability programs
  • Tuition assistance
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