Service Technician (Future opportunities)

TerraFirma Foundation Systems • Portland, OR

82d

About The Position

In this role, you will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

Requirements

• High school diploma or GED
• 1+ years of experience in construction trades, sales, customer service OR a combination of education and hands-on experience demonstrating a proven track record in these areas
• Ability to detect and interpret information from written materials or digital devices (such as computers or tablets)
• Ability to communicate effectively in person or over the phone
• Ability to lift or move objects up to 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly
• Ability to remain standing or upright for extended periods, up to 100% of the time, during tasks and interactions
• Ability to work from the floor level or within confined spaces such as crawl spaces
• Ability to work occasional emergency hours
• A valid driver’s license (or CDL) with a safe driving record

Responsibilities

• Examine work completed by our company and determine if there is a potential problem to be remedied
• Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home
• Maintain ongoing communication with customers until all concerns are resolved
• Promptly completes all paperwork and follow-up communications required for the appointment
• Meets or exceeds projected monthly performance goals, Average Dollar Per Stop (ADS)
• Ensure adherence to job specifications, quality standards, and safety guidelines during every product installation, maintaining the highest level of attention to detail
• Reports any product or installation-related issues promptly to the General Manager
• Attend weekly service meetings
• Engage in ride-along with the Sales Manager and peers, gaining valuable insights and best practices to improve performance and enhance customer interactions
• Consistently practice and adhere to the appointment process

Benefits

• PTO + 7 paid holidays annually
• 401K
• Medical, Dental, Vision Plans
• Life Insurance
• AD&D Insurance
• ST & LT Disability

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees