SERVICE TECHNICIAN - Dairy Farm Equipment - Springfield, MO

About the position

This position assists with all daily DFE/RP Service Department responsibilities, including but not limited to verbal and written technical customer assistance, technical training, and technical collaboration with Mueller's DFE/RP internal/external customers. Includes writing and/or updating technical service manuals, service bulletins, replacement parts pages, and warranty administration, claims processing and documentation. Travel as necessary to perform job tasks.

Responsibilities

• Provide superior technical customer service by resolving service and product reliability related issues in a prompt, courteous, and knowledgeable manner.
• Document, delegate, review, and follow-up with the Dealer and/or End User, Production, Engineering, Product Development, Purchasing, Vendors, and Sales Management.
• Develop and maintain a competent and ongoing knowledge of the technical operation of the DFE and RP product lines.
• Assist in conducting DFE Service Training Seminars, including facility maintenance, equipment installation, developing training agendas, materials, presentations and visual training aids.
• Initiate and maintain DFE/RP Service materials in an updated and current manner.
• Assist customers with warranty issues in accordance with Mueller's written warranty policies and procedures.
• Administer warranty program, including processing claims, maintaining documentation, and communications with customers and vendors regarding warranty issues.
• Cooperate, assist, and add value to Sales/Service business relationships with internal and external customers.
• Provide on-site support for both DFE and RP products lines as needed.
• Assist production teams in identifying and resolving quality issues as needed.
• Attend and contribute to open book management.
• Perform other related duties, as needed and assigned.

Requirements

• Proficiency with the MS Suite, including Word, Excel, and Power Point.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Exceptional work ethics and initiative.
• Ability to analyze difficult situations and react in a timely manner.
• Ability to prioritize and multitask.
• Individual must possess a valid 'Universal' EPA 608 Refrigerant Usage Certificate.

Nice-to-haves

• Knowledge of JDE.
• Knowledge of dairy farm milk cooling.
• Knowledge of process chillers.
• Knowledge of Mueller DFE/RP products.

Benefits

• Medical, Dental & Vision Insurance with low employee premiums.
• Free off-site medical clinic.
• Company paid Life Insurance & Short-Term Disability.
• 401k - Employer match of up to 4.0% for coworker contributions of 8.0% or more.
• Company covers tuition costs up to $5,250.00 annually, contingent on course completion and grades.
• Paid Time Off and Sick, Family & Parental Paid Time Off.
• Ten (10) Paid Holidays.
• Four-day work weeks, varied shifts, and flexible remote work options depending on position.
• Career progression program for advancement.
• Free in-house welding, grinding & machine operation school.
• In-house training program.