Service Technician - Appliances

Nonn's Flooring•Dane, WI

About The Position

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work. JOB SUMMARY The Service Technician - Appliance at Nonn’s Flooring LLC is responsible for diagnosing, repairing, and installing appliances in both residential and commercial settings. Delivers high-quality customer service while managing daily service routes, communicating with customers, and completing accurate service documentation. Supports warehouse operations and team needs as required in a fast-paced, field-based environment.

Requirements

High school diploma, GED, or equivalent.
2+ years of repair experience related to the position; 5+ years preferred.
Experience in customer service and/or supporting project teams.
Experience using Microsoft Office applications.
Valid driver’s license with an acceptable motor vehicle record at time of hire and throughout employment.
Ability to communicate clearly and effectively with customers, team members, and management to complete service requests, provide updates, and maintain accurate documentation.
Basic math skills required to take measurements, calculate fractions and percentages, and perform standard unit conversions related to job tasks.

Responsibilities

Travel to residential and commercial customer locations to diagnose, repair, and service appliances, including units both in and out of warranty.
Review daily service orders and plan routes based on efficiency and customer needs.
Communicate with customers regarding scheduling, arrival times, and any service updates or changes.
Deliver high-quality customer service while completing repairs.
Communicate with management regarding technical support needs and parts requests.
Complete accurate service documentation, including time worked, repairs performed, and applicable appliance details (model and serial number).
Safely lift and move appliances and related equipment as needed to complete repairs.
Support warehouse inventory efforts to ensure parts availability.
Assist with appliance delivery and installation as needed.
Follow all company safety policies and procedures.
Perform other duties as assigned.