Service Technician, Appliance Repair

A&E Factory Services • Waldorf, MD

419d • $39,520 - $49,920

About The Position

The Appliance Repair Technician role at Sears Home Services involves diagnosing and repairing a variety of home appliances, providing excellent customer service, and maintaining a well-organized work vehicle. This position is ideal for individuals who enjoy problem-solving, fixing things, and helping others in their homes. Technicians will receive comprehensive training and have opportunities for career advancement within the company.

Requirements

• High school diploma or general education degree.
• Mechanical knowledge and aptitude, including use of testing & repair tools.
• Experience repairing and diagnosing a variety of home appliances preferred.
• Ability to follow directions and processes for quality workmanship.
• Proficient in using a smartphone, including for part ordering.
• Successfully pass a background & drug screen.
• Valid driver's license for the state(s) in which you work.
• Ability to travel up to 100%.
• Ability to work variable and flexible hours, including required overtime.
• Ability to read, understand, and write text of a technical nature to answer questions, solve problems, and complete job tasks.
• Excellent communication skills, both verbal and written; Ability to read, write, and speak English.
• Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push, or pull 50 lbs; occasionally lift, carry, push, or pull 100 lbs).
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit and type using a keyboard.
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
• Ability to occasionally reach above shoulder.
• Ability to drive automatic transmission vehicle.

Responsibilities

• Drive to multiple customer's homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency.
• Deliver excellent customer experience that exceeds expectations consistently.
• Provide customers with value-added solutions that help make their home more clean, comfortable & protected.
• Keep company truck well-maintained & organized, and help manage parts efficiently.
• Perform other duties as assigned.

Benefits

• Great hourly rates - $19 - $24 / hourly base rate, depending on experience, certification and location.
• Comprehensive set of medical, dental, and vision benefits with an additional employer-paid health care subsidy for dependent tier medical plan enrollment.
• 401k match with employer contributions on before-tax contributions.
• Opportunities for additional performance bonuses & sales incentives throughout the year.
• Year-round work with cross-training opportunities.
• Best in class training program through Sears Technical Institute.
• Peer mentoring with onboarding buddy and mentor technicians.
• Career advancement opportunities with an average tenure of >12 years.
• Tools provided including company vehicle, uniforms, specialty tools, mobile phone & industry-leading app.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED