Service Technician 1

Atmos Energy-posted about 1 year ago
Full-time • Entry Level
Waco, TX
1,001-5,000 employees
Utilities
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The position at Atmos Energy involves performing basic work related to natural gas service, including customer interactions, service connections and disconnections, and emergency response activities. The role requires adherence to safety protocols and company values while ensuring customer satisfaction and compliance with regulatory requirements.

  • Performs basic work using clearly prescribed procedures.
  • Responds to customer requests for service including connections and disconnections as becomes operator qualified.
  • Informs customer of needed repairs and answers basic questions, ensuring customer satisfaction with completed work.
  • May disconnect service as necessary and perform collection efforts on delinquent accounts.
  • Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
  • Assists with activities to ensure responsiveness to natural gas and other emergencies.
  • Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
  • May read meters and record usage for billing.
  • May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
  • Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
  • Responsible for the safe operation and inspection of assigned Company vehicles and equipment.
  • Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
  • Requires valid driver's license in accordance with Company standards.
  • Must maintain position Operator Qualifications (OQ) and any other required OQs and classroom training or certifications.
  • Ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
  • Ability to communicate with internal/external customers to provide explanations and/or information.
  • Medical & Prescription Drug Coverage
  • 401K/Retirement Savings Plan
  • Dental Insurance
  • Vision Insurance
  • Basic Life Insurance
  • Short- and Long-Term Disability
  • Employee Assistance Program
  • Company Holidays & Paid Time Off
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Educational Assistance
  • LifeLock Identity Theft Protection
  • Paid Training
  • LinkedIn Learning
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