This position involves performing basic work using clearly prescribed procedures. The role includes responding to customer requests for service, informing customers of needed repairs, and ensuring customer satisfaction with completed work. Responsibilities also include disconnecting service as necessary, performing collection efforts on delinquent accounts, and installing, programming, and operating Wireless Meter Reading (WMR) equipment. The position requires assisting with activities to ensure responsiveness to natural gas and other emergencies, completing and maintaining accurate records and reports, and may involve reading meters and recording usage for billing. The job may require holding stand-by duty, working shifts, holidays, weekends, emergency call outs, and occasional extended hours. The employee is responsible for identifying, addressing, and reporting safety and encroachment issues, ensuring the safe operation and inspection of assigned Company vehicles and equipment, and adhering to the Company's values and safety protocols.