Service Technician 1

Tucows•New Castle, PA

About The Position

The Service Technician regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting’s connection with the community and perform their responsibilities with safety and customer experience top of mind. This role is based out of New Castle, CO. This is a 3 month contract to start with an opportunity to extend.

Requirements

Customer interaction
Drops/Installation
FTTH Installation
Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing
Cable Routing
Power tools
Ability to participate in on-call rotation
Ability to work in confined spaces.
Ability to do aerial work on a ladder or bucket truck up to 35’ .
Ability to lift up to 75 pounds while practicing safe lifting techniques
Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc)
Compliance with all safety related training/practises, including but not limited to ladder safety, weather, safe driving principles, etc.
0-2 years of experience, preferably in telecommunications industry
Active valid drivers license and clean drivers abstract

Responsibilities

Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
Ability to perform fiber drops on site from handhole to house with supervision.
Understand the mainline and drop-blowing process and assist teams with supervision.
Understand basic concepts of the data center and its components.
Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
Build a splice dome and express dome installation with supervision.
Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
Complete general repair of the network including troubleshooting at the NID/home/handhold.
Basic understanding of Utility locates.
All other duties as assigned.