Service Technician 1 - Sr. Service Technician

Atmos Energy • Paducah, KY

139d

About The Position

The Service Technician 1 - Sr. Service Technician position involves performing basic work using clearly prescribed procedures. The technician will respond to customer requests for service, including connections and disconnections, and will become operator qualified. Responsibilities include informing customers of needed repairs, ensuring customer satisfaction, and performing collection efforts on delinquent accounts. The technician will also install, program, and operate Wireless Meter Reading (WMR) equipment, assist with natural gas emergencies, and maintain accurate records to comply with company and regulatory requirements. Additional duties may include reading meters for billing purposes and ensuring safety and compliance with company policies.

Requirements

• Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
• Requires valid driver's license in accordance with Company standards.
• While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path.
• Must maintain position OQs and any other required OQs and classroom training or certifications.
• Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
• Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as becomes operator qualified.
• Informs customer of needed repairs and answers basic questions.
• Ensures that customer understands and is satisfied with work completed.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to ensure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED