SERVICE TECH

Mike Johnson's Hickory Toyota • Hickory, NC

250d

About The Position

The position requires a dedicated individual who can ensure customer satisfaction while adhering to the company's production and quality standards. The role involves various physical demands and expectations that contribute to the overall efficiency and effectiveness of the service provided. The individual will be responsible for maintaining a clean and organized work area, completing jobs thoroughly, and keeping technical qualifications up to date.

Requirements

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.
• Make 100% productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repair, service, and customization work.
• Provide excellent customer service for all customers, both external and internal.
• Receive service assignments from the service writer or service manager.
• Finish repair work within the allotted time.
• Submit request parts as soon as it is determined what is required for a particular job.
• Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time.
• Aid service writer as needed to write work orders, conduct test rides, and interact with customers.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Complete and file proper paperwork after every job completion.
• Keep technical qualifications current by finishing any required training programs.
• Ensure the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Make each job thorough and complete to reduce return repairs.

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Number of Employees: 11-50 employees