Service Tech (54589)

SEER GROUP•Springfield, OR

16d•$25 - $36

About The Position

To perform “The Perfect Service Call” during preventative maintenance and diagnostics on residential heating and air conditioning systems: tanked and tankless water heaters, ducted systems, ductless systems, gas and pellet stoves, gas fireplaces and inserts according to company standards providing the customer with a high-quality experience. Perform like for like tanked and tankless water heater change outs. Perform diagnostic service calls during extended hours and weekend on-call rotations with phone assistance as needed. Develop beginning understanding and basic troubleshooting skills for geothermal systems.

Requirements

4-5 years of related HVAC experience
Must pass drug and background screens
Valid driver’s license and insurable through Marshall’s insurance carrier
Able to communicate clearly in English both verbally and in writing
Ability to work with tools used in the job in a safe manner
Water Heater Installer’s License required
LP License required
NATE Certification in Gas Heating (Air) Service required
Ability to work independently in a timely manner, making sure job is done correctly the first time.
Must have excellent organizational skills.
Must have good oral and written communications skills.
Observe all company procedures and safety rules.
Work as part of our team to ensure customer satisfaction.
Able to work in a fast-paced environment.
Must have basic computer skills and be able to utilize mobile device throughout the work day.

Responsibilities

Assist with gathering information on-site for commercial maintenance bids
Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job
Run extended hours and on-call weekend rotation service calls with phone assistance as needed
Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience
Proficiently perform diagnostics and maintenance on tanked and tankless water heaters
Proficiently perform diagnostics and maintenance on ducted and ductless equipment
Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts
Proficiently perform like for like change outs of tanked and tankless water heaters
Demonstrate the ability to meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months
Maintain professional appearance and attitude at all times
Arrive at the job site at scheduled time and location as dispatched
Relocate from one job site to another job site as dispatched during the workday
Report to the dispatcher when arriving and leaving job site
Operate company vehicle safely, obeying all traffic laws
Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner
Report problems with company tools or vehicles promptly
Report problems with personal tools for possible replacement
Report problems with equipment to Service Dispatcher to expedite parts delivery
Report problems with customers to Manager or Service Dispatcher immediately
Document work with written notes and photos in software program
Communicate with customers and collect C.O.D. on service visits as directed
Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms
Inform and educate customers about the benefits of preventative maintenance
Inform and educate customers on additional products or services available through company
Inform customer of replacement options following company guidelines
Demonstrate customer service skills
Demonstrated ability to clean indoor and outdoor coils
Complete all service related forms properly
Demonstrate in depth knowledge of electrical refrigeration principles
Demonstrate in depth knowledge of service tools and testing devices
Demonstrate in depth soldering skills
Attend team meetings, scheduled training/ meet training requirements as set by the company
Continuing education
Other duties as assigned