Service Tech-NWA

Ozarks Coca-Cola-Dr Pepper Bottling Company•Lowell, AR

23h

About The Position

SUMMARY: Responsible for setup and maintenance of vending, fountain, ice and cooling equipment owned by Ozarks Coca-Cola/Dr Pepper Bottling Company. This position will require a lengthy and substantial amount of training, so the minimum time commitment expected in this position will be 24 months. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Responsible for timely completion/turn in of paperwork and tickets. Handle and account for company money. Physical agility to move/manipulate vending, premix, post mix, ice and concession equipment into limited space. Required to work early mornings, nights, weekends and on-call as needed. Good verbal and written skills required to communicate effectively/clearly/concisely with Customers and other employees. Skill goals to be met in one-year, with review in six-months. Variable work hours and days may be required to meet Customer service and repair needs. Responsible for trouble shooting and performing various levels of mechanical services on soft-drink equipment. Maintain clean and safe work area. Maintain positive customer relationships by servicing customer and providing service information. Required to be on “on-call” duty on rotating weekends, week nights and holidays. Other duties may be assigned or requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None.

Requirements

Good interpersonal and written/verbal communication skills required to deal with and provide Customer Service.
To qualify for this job, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must have basic electrical, plumbing and mechanical aptitude.
The employee must obtain the following training/qualifications within (12) twelve months after award of position.
Skills to install, diagnose and repair refrigeration equipment (including 100% proficiency in leak repair and compressor replacement) related to all types vending, premix and post mix equipment.
Skills to diagnose, repair and install electrical systems for coin-operated vending, premix, ice and post mix equipment.
Skills to install, diagnose and repair all types vending, premix, ice and post mix equipment.
Skills to deliver and install all types of vending, premix, post mix, special event equipment, ice and concession trailers, tents or buildings.
Skills to obtain Coca-Cola USA Fountain Certification required for any post mix repair or installation. Testing must be passed with a minimum of 75% accuracy within one-year.
Skill to obtain Type I and II Refrigerant certification as mandated by Federal Government within one-year.
A series of (4) four tests will be administered to determine these skills and abilities. For an employee who is awarded the position and does not possess these skills, he/she must be willing to invest their personal time as required to obtain the training as needed.
High School Diploma or GED preferred but not required.
Minimum of 2-4 years reactive technician experience required.
Ability to read, analyze and interpret policies.
Ability to communicate clearly and concisely to common inquires or complaints from customers or other employees.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions supplied in both written and verbal format.
Basic skills necessary to successfully utilize required software applications.
Ability to learn and adapt to ever-changing environment and aptitude to learn these new skills.
CCNA Fountain Repair Certification and Type I and II Refrigerant Certification.
Basic Electrical, Plumbing, and Mechanical knowledge.
Required to have a Class E Chauffeurs license and maintain a good driving record.
Required daily.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk and hear.
The employee must occasionally lift, push or pull fountain equipment, vending machines and carton coolers weighting up to 200 – 800 pounds using equipment and other manpower for assistance. Must have ability to get into and work in very close/tight areas in performing service calls and installing equipment.
Ability to maneuver product dolly loaded with product up and down stairs. Lift, push, pull or carry from 10 to 60 pounds.
Specific vision abilities required by the job include close, distance, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee could be exposed to weather conditions.
The noise level in the work environment is usually moderate.
Employee will be required to wear safety shoes/boots while on duty.

Responsibilities

Responsible for timely completion/turn in of paperwork and tickets.
Handle and account for company money.
Physical agility to move/manipulate vending, premix, post mix, ice and concession equipment into limited space.
Required to work early mornings, nights, weekends and on-call as needed.
Good verbal and written skills required to communicate effectively/clearly/concisely with Customers and other employees.
Skill goals to be met in one-year, with review in six-months.
Variable work hours and days may be required to meet Customer service and repair needs.
Responsible for trouble shooting and performing various levels of mechanical services on soft-drink equipment.
Maintain clean and safe work area.
Maintain positive customer relationships by servicing customer and providing service information.
Required to be on “on-call” duty on rotating weekends, week nights and holidays.
Other duties may be assigned or requested.