Service Tech Lead - LSS

Vallen-posted 2 days ago

Full-time • Mid Level

Lufkin, TX

1,001-5,000 employees

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Put your maintenance and repair skills to good use at Vallen as a Lead Service Technician focused on Life Safety Services in the Vallen Safety Services Group. In this position, you will install and/or inspect, test, and maintain (ITM) life safety systems and equipment for established customers on a scheduled basis.

Provide quality of service to our customers. Assist assigned HTS technicians with proper training in Vallen standard operating procedures.
Providing customer service in the area of installation and/or ITM of Life Safety Systems. Including, but not limited to: Fire Extinguishers, Fire Alarm and Detection Systems, Gas Detection Systems, Foam Systems, Dry Chemical Systems, Clean Agent Systems, Special Hazard Systems and Water Based Systems.
May also have job coordination responsibilities in the absence of a Technician Lead if assigned by the supervisor/manager for specific jobs or customers.
May lead other technicians within area of expertise.
May be responsible for interacting with the customers to coordinate job activities.
Responsible for ensuring all documentation associated with assigned tasks is filled out accurately, completely & turned in for proper invoicing.
Ensures all required copies provided to the customer upon servicing equipment.
Knowledgeable of all regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, etc.
May be responsible for Parts & Equipment requests for specific assigned jobs.
Maintaining accurate inventories related to job and maintenance orders.
Always exhibit safe work practices.
Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing.
May include the use of company provided assets such as but not limited to: Company Vehicle, Inventory, Safety Equipment, Laptop, BR Scanner, Test Equipment, Tools, Radio, Cell Phone, Fuel Card and/or Credit Card.
Associates are required to maintain proper care of all assets as defined by Vallen policies.
May have immediate supervision over a tech service unit.

High School or GED
Minimum 3 Certification (manufacturing/state) in a fire protection related field
NICET II or greater
Fire Alarm & Ext A 2-4 years' experience or
WBS Construction 2-4 years' experience (Industry related)
RME-I (if applicable)
Mechanically inclined
Advance communication, initiative, and problem-solving skills
Specific -- RELEVENT experience
Experience in the installation and/or maintenance, repair and service of Life Safety Systems and equipment is required.
Advance industry segment knowledge.
Maintain minimum productivity of 95% within 60 days.
Demonstrated ability to successfully manage a Customer Acct or Project.
Ability to repair and service equipment sold by Vallen.
Current Motor Vehicle License with good driving record.
Commercial Driver's License required if carrying loads of hazardous materials.
Proficient with hand tools.
Able to complete repairs and maintenance of equipment in a timely and accurate manner
Able to provide assistance, advise and training to Vallen associates and plant personnel.
Assist warehouse personnel with order fulfillment if needed.
Keep all certifications and licenses current and renewed by completing continuing education as required.
Must pass Drug & Alcohol screen, Physical exam, and background check.

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