Service Tech Lead - IFR

Vallen-posted 2 days ago
Full-time • Mid Level
Lufkin, TX
1,001-5,000 employees
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Put your maintenance and repair skills to good use at Vallen as a Lead Service Technician- Instrument, Fire, and Respiratory (IFR) in the Vallen Safety Services group. In this position, you will lead technicians in the inspections, testing, maintenance, and repairs to life safety equipment for established customers on a scheduled basis.

  • Responsible for the quality of service provided to our customers, ensure that Vallen personnel are following Vallen standard operating procedures, and that assigned HTS technicians are being properly trained and utilized.
  • May also have scheduling responsibilities.
  • Leads small groups or on-site service centers within area of expertise.
  • May be responsible for interacting with the customers to coordinate job activities.
  • Providing customer service in the area of Inspecting, Testing, Maintenance and Repairs of Life Safety Equipment. Including, but not limited to: Fire Extinguishers, Fire Hose, Gas Detection Monitors, Respiratory Equipment, Fall Protection Equipment and Safety Shower / Eyewash Units.
  • Responsible for ensuring all documentation associated with assigned tasks is filled out accurately, completely & turned in for proper invoicing.
  • Ensures all required copies provided to the customer upon servicing equipment.
  • Basic knowledge of regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, NFPA Guidelines and Vallen SOP's.
  • Responsible for Parts & Equipment requests.
  • Maintaining accurate inventories related to job and maintenance orders.
  • Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing.
  • May include the use of company provided assets such as but not limited to: Company Vehicle, Inventory, Safety Equipment, Laptop, BR Scanner, Test Equipment, Tools, Radio, Cell Phone, Fuel Card and/or Credit Card.
  • Associates are required to maintain proper care of all assets as defined by Vallen policies.
  • High School or GED
  • Minimum 4 Certifications (manufacturer /state) in a related field
  • Minimum 5+ years related experience
  • Mechanically inclined
  • Advance communication, initiative, and problem-solving skills
  • Specific -- RELEVENT experience
  • Experience in the Inspection, Testing, Maintenance and Repair of Life Safety Equipment.
  • Advance industry segment knowledge.
  • Maintain minimum productivity of 90% within 60 days.
  • Demonstrated ability to successfully manage a Customer Acct or Project.
  • Ability to repair and service equipment sold by Vallen.
  • Current Motor Vehicle License with good driving record.
  • Commercial Driver's License required if carrying loads of hazardous materials.
  • Proficient with hand tools.
  • Able to complete repairs and maintenance of equipment in a timely and accurate manner.
  • Able to provide assistance, advice and training to Vallen associates and plant personnel.
  • Assist warehouse personnel with order fulfillment if needed.
  • Keep all certifications and licenses current and renewed by completing continuing education as required.
  • Ability to read, write and comprehend English (operational, process and quality instructions).
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