Service Tech III - Dedicated

C1•New York, NY

10d•$40 - $50

About The Position

The Service Technician III is responsible for providing advanced level technical support ensuring the highest quality technical service to clients regarding field activities including servicing voice, data, and video systems and equiment including associated wiring, power, or peripheral equipment. #LI-JM1

Requirements

Available for over-time, as requested
AA/AS or BA/BS in Computer Science, or related technical/Business field
High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
2 years of experience in Cisco IPT
Ability to effectively present information to management and customer groups in written and verbal formats
Ability to effectively respond to common inquires or complaints
Video Conferencing
Audio Teleconferencing
Unified Messaging
Computer/Telephone Integration
Synchronous Optical Network (SONET)
VOIP
High-Speed Internet Access
Wireless
Experience with the installation and support of network operating systems such as Microsoft NT Server 4.0 and Windows 2000 Server
Experience with installation and support of desktop operating systems such as Windows 95 & 98, and Windows 2000 Professional
Cisco IPT
May be required to transport equipment and supplies from inventory location to field sites
Routine lifting required; must be able to lift minimum of 50 pounds

Responsibilities

Supplies advanced technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
Performs moves, adds, and changes activities as required
Supports the development, design, installation, and maintenance of internal and external client networks
Supports the Microsoft Outlook, Windows NT, and other applicable products and software running on the network
Supports the computing hardware including PC’s, NT Servers, and peripheral devices
Assists in the development and implementation of policies and procedures encompassing the company’s LAN, desktop and services operations, and environment
Interfaces with clients to provide product information
Prepares and maintains installation records and documentation
Promotes professionalism by displaying a positive, professional image, and excellent attendance
Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
Provides advanced level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
Works towards favorable response to company client satisfaction surveys
Supports retention of the existing and future client base
Ensures minimization of chronic and re-occurring system and equipment troubles

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)