Service Tech II at The Wren

JBG SMITH

1d•Onsite

About The Position

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. They are placemakers who shape inspiring and engaging places, which they believe create value and have a positive impact in every community they touch. JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces. The Service Tech II position offers the opportunity to use technical knowledge and skills to maintain the highest levels of upkeep in the communities. The role requires a desire to provide outstanding service, naturally excel at quickly responding to resident requests, and following issues through to conclusion to ensure the best in apartment living.

Requirements

High-school diploma or equivalent and 2 years of maintenance experience in apartments, hotels, or similar environment with the highest standards of service, integrity, creativity, and teamwork.
Ability to diagnose and repair HVAC equipment and appliances and working knowledge of plumbing fixtures, basic electrical circuitry, carpentry, and be skilled in the use of power and hand tools (service technicians supply their own hand tools).
Possess a valid driver’s license and dependable transportation including on-call hours.
Ability to lift up to 50 pounds including supplies and appliance.
Passion for providing exceptional customer experiences and embodying our core customer service elements of: CARING – Demonstrated passion for caring about customers and co-workers alike. PROFESSIONALISM – Professional presentation and superior written and verbal communication skills. EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns. LEADERSHIP – Dependability as a team member who inspires others to achieve excellence. INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Nice To Haves

HVAC, CFC certification preferred (required at some communities)
plumbing and electrical certification is preferred.

Responsibilities

Assist in the process of making all units ready for move-in.
Respond to all resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical and plumbing issues.
Perform routine preventative maintenance on building systems.
Inspect the community daily to identify any items that need maintenance or repair.
Clearing snow and ice during inclement weather.
Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less.