Service Tech Field

About the position

The Field Service Technician will troubleshoot, repair and perform scheduled maintenance on fuel powered (I.C.) and electric forklifts as well as other related material handling equipment based on customer needs and requirements in the field. Perform repairs on forklifts and various types of industrial equipment on-site at customer locations. Work with the Service Coordinator and respond to service calls. Communicate with the customer contact and their staff to provide their forklift and material handling needs. Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.

Responsibilities

• Troubleshoot and perform basic to complex repairs of forklifts
• Perform thorough forklift inspections to identify any repairs that are needed
• Write down and report all findings of potential or additional repairs necessary on every work order
• Consult with customers in regard to needed repairs or additional maintenance items that are needed
• Follow all safety procedures and safely operate power tools, lifts, hoists, etc.
• Understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instruments
• Keep pace with industry innovations in order to make sound recommendations to customers
• Be self-motivated and organized, managing billable time and work in process efficiently
• Ensure paperwork and documentation are neat, clean, legible and organized
• Effectively communicate with customers, co-workers and management
• Maintain clear penmanship and ability to record accurate information
• Maintain an excellent driving record
• Uphold and safely operate service vehicle, managing truck stock and ordering parts needed for jobs through the parts department
• Lift up to 75 lbs. (and occasionally in excess of 75 lbs.)
• Possess basic computer skills
• Attend training classes and online courses as required

Requirements

• 2-3 years of relevant experience
• High School Diploma/GED