Service Tech / Advisor (Part-Time)

Trek • Rockville, MD

84d

About The Position

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving. Mid-level bike mechanic skills are expected.

Requirements

• Self-motivation and a positive, team-focused mentality.
• Fantastic hospitality skills and a warm, approachable manner.
• Top-notch communication skills.
• Impressive attention to detail and a love for tinkering.
• Eagerness to learn the ins and outs of servicing bicycles.
• Desire to continually learn proper service methods and new technologies.
• Mid-level bike mechanic skills.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes on the spot.
• Install accessories selected by customers for their new bikes.
• Build relationships with customers to ensure their gear runs flawlessly.
• Support the Service Manager and act as the face of the department when they are unavailable.

Benefits

• Flexible and fun company culture.
• Competitive health care -- PPO & HDHP medical plan options.
• Flexible Spending Accounts (FSA).
• 401(k) with match and Employee Stock Ownership Plans (ESOP).
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs).
• Employee discounts on all product.
• Deep partner retail discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees