Service Tech 1 - Tupelo, MS - 4/4/25

Atmos Energy • Tupelo, MS

272d

About The Position

This is an entry-level position responsible for customer service field activities on distribution and transmission systems and facilities, as applicable. The role requires performing work in accordance with company, regulatory, and safety procedures. The preferred candidate must reside within 30 miles/30 minutes of the Tupelo, MS office. The job does not attempt to list all duties that may be performed in this position.

Requirements

• Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
• Requires valid driver's license in accordance with Company standards.
• Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
• Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.

Nice To Haves

• While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path.
• Must maintain position OQs and any other required OQs and classroom training or certifications.

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as becomes operator qualified.
• Informs customer of needed repairs and answers basic questions.
• Ensures that customer understands and is satisfied with work completed.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to ensure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.
• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
• Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
• Demonstrates support for and adheres to the Company's values, strategies, policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED