Service Team Specialist (9a-6p MT)
About The Position
About this Opportunity: As a Service Team Specialist, you will provide superior service to our clients and act as the first point of contact for the investment representatives and clients. As we continue to evolve and live our Orion values, we are looking for someone to grow with us. For External Candidates: Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE or Lehi, UT. For Internal Candidates: All internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply. In this role, you’ll get to: Provide high-quality customer service on the phones up to 75% of the day Deliver customer support through the chat queue up to 25% of the day Process all daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions Ensure all work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics Meet or exceed all daily and monthly business measurements Provide feedback to the team for continued improvements Provide status updates to management as required Maintain process measurements and reporting within service levels Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams Execute testing as required for business projects Cross train as required to support all team activities and backup team members as needed Assist with team planning as required Ensure execution of all industry and company specific compliance matters within the team
Requirements
- Has experience working in insurance, banking, or financial services industry
- Has minimum of 1 year of customer service experience
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
Nice To Haves
- Preferably has a degree in Business or Finance or equivalent experience in finance field
Responsibilities
- Provide high-quality customer service on the phones up to 75% of the day
- Deliver customer support through the chat queue up to 25% of the day
- Process all daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions
- Ensure all work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics
- Meet or exceed all daily and monthly business measurements
- Provide feedback to the team for continued improvements
- Provide status updates to management as required
- Maintain process measurements and reporting within service levels
- Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams
- Execute testing as required for business projects
- Cross train as required to support all team activities and backup team members as needed
- Assist with team planning as required
- Ensure execution of all industry and company specific compliance matters within the team
Benefits
- health
- dental
- vision
- disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
