Service Team Member

About the position

The Service Team Member ensures 'Best in Class' customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Apply suggestive selling techniques to complete the customer experience and increase sales.
• Handle payment and cash transactions accurately and professionally.
• Diligently follow all food safety, food rotation, and sanitation policies and procedures.
• Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
• Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots.
• Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
• Ensure all paper and disposable items are well stocked and available for customers.
• Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner.
• Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Perform other duties as assigned by management to support restaurant operations.

Requirements

• Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Previous experience in customer service or food service is preferred but not required.

Nice-to-haves

• Willingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
• Enthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong communication, attention to detail, and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work various shifts, including weekends and holidays.
• Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
• Willingness to learn and adapt to changing procedures and protocols.
• Commitment to upholding company values and standards of excellence in customer service.

Benefits

• Competitive pay
• No late-night hours
• Meal Discounts
• Excellent career growth potential (we promote from within)
• Flexible Scheduling: Full-Time or Part-Time hours
• Medical + Dental + Vision Insurance + Flexible Spending Account
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Paid sick time
• Employee Assistance Programs
• Discounts on theme parks, movie tickets, sports events, hotels and more.