service team member

Michaels Stores•East Hanover, NJ

1d•Onsite

About The Position

The Service Team Member is responsible for delivering friendly customer service, assisting customers with shopping and locating products, and ensuring a fast and friendly checkout experience. Key duties include completing truck unloading and merchandise tasks, maintaining store recovery standards, and engaging customers in the Rewards program and Private Label Credit Cards. The role also involves educating customers on the Voice of Customer (VOC) survey, assisting with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and participating in stocking and planogram processes. Team Members are expected to perform merchandise recovery, support shrink and safety programs, adhere to Standard Operating Procedures (SOPs), and interact with others respectfully. This position also includes cross-training in Custom Framing selling and production.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
Michaels requires all team members in this role to be at least sixteen (16) years or older

Nice To Haves

Retail and/or customer service experience preferred

Responsibilities

Deliver friendly customer service
Help customers shop our store, and find what they’re looking for
Ensure all customers receive a fast and friendly checkout experience
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned