Service Team Member

El Pollo Loco • Los Angeles, CA

4h

About The Position

At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire-grilled favorites, you’re the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career? Apply now!
POSITION PURPOSE:
The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

Requirements

• Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Previous experience in customer service or food service is preferred but not required.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Schedule: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels and more...
• Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed