PT Service Team Member
About The Position
The PT Service Team Member at Michaels is responsible for delivering friendly customer service, assisting customers with shopping and product location, and ensuring a fast and friendly checkout experience. Key duties include handling cash, promoting the Rewards program and Private Label Credit Cards, educating customers on the Voice of Customer (VOC) survey, and supporting Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role also involves merchandise management, such as participating in truck unloading, stocking, planogram (POGs) processes, merchandise recovery, Store In Stock Optimization (SISO), and AD set duties. Team Members are expected to support shrink and safety programs, adhere to company SOPs and policies, and interact with others respectfully. Cross-training in Custom Framing selling and production is also part of the role. The Michaels Companies Inc. is a leading destination for creativity and celebration in North America, operating over 1,300 stores and prioritizing the wellbeing of its team members with robust benefits.
Requirements
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
- Michaels requires all team members in this role to be at least sixteen (16) years or older
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Nice To Haves
- Retail and/or customer service experience preferred
Responsibilities
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Benefits
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
- Robust benefits for both full-time and part-time Team Members
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
