Service Team Member

Michaels Stores • Lake Mohegan, NY

1d • Onsite

About The Position

The Michaels Companies Inc. is seeking a Service Team Member for their store in Mohegan Lake, NY. This role is crucial in delivering friendly customer service, assisting customers with shopping and locating products, and ensuring a fast and friendly checkout experience. The position involves various store duties including truck unloading, merchandise stocking, maintaining recovery standards, and supporting the company's Brand Promises. The company's purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, Michaels operates over 1,300 stores in 49 states and Canada and online. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Michaels prioritizes the wellbeing of its teams and is committed to the full inclusion of all qualified individuals, providing reasonable accommodations for people with disabilities.

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
• Michaels requires all team members in this role to be at least sixteen (16) years or older
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Nice To Haves

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for
• Ensure all customers receive a fast and friendly checkout experience
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed