Service Team Member

Michaels•Montgomery, AL

2d•Onsite

About The Position

The Service Team Member is responsible for delivering friendly customer service, assisting customers with shopping and locating products, and ensuring a fast and friendly checkout experience. This role involves completing truck unloading and merchandise duties, maintaining store recovery standards, and engaging customers in loyalty programs. Team members will also educate customers on surveys, assist with omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and participate in stocking and planogram processes. Additional responsibilities include merchandise recovery, Store In Stock Optimization (SISO), AD set duties, supporting shrink and safety programs, and adhering to company policies and standards. Team Members are expected to interact respectfully and may be cross-trained in Custom Framing selling and production.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
Michaels requires all team members in this role to be at least sixteen (16) years or older
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Nice To Haves

Retail and/or customer service experience preferred

Responsibilities

Deliver friendly customer service, help customers shop our store, and find what they’re looking for
Ensure all customers receive a fast and friendly checkout experience
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned