Part Time Service Team Member

Michaels Stores • Butler, AL

19h • Onsite

About The Position

The Service Team Member is responsible for delivering friendly customer service, helping customers shop the store, and ensuring a fast and friendly checkout experience. This role also involves completing truck unloading and merchandise duties, maintaining store recovery standards, and upholding the company's Brand Promises. The Michaels Companies Inc. is a leading destination for creativity and celebration in North America, operating over 1,300 stores in 49 states and Canada, as well as online. Founded in 1973 and headquartered in Irving, Texas, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise. The company's purpose is to fuel the joy of creativity and celebration.

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
• Michaels requires all team members in this role to be at least sixteen (16) years or older

Nice To Haves

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts
• much more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees