Service Team Member

About the position

The position involves delivering friendly customer service, assisting customers in shopping the store, and ensuring a fast and friendly checkout experience. Responsibilities include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards, and delivering the brand promises. The role also requires engaging customers about the Rewards program and Private Label Credit Cards, educating them on the Voice of Customer (VOC) survey, and assisting with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Additional duties include participating in truck unload, stocking, and planogram processes, completing merchandise recovery and maintenance, and supporting shrink and safety programs. The position requires adherence to Standard Operating Procedures (SOPs) and company policies, as well as promoting a positive image and serving as a role model for other team members.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Requirements

• Retail and/or customer service experience preferred

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts