Service Team Leader

TOKYO JOES LLC•Lakewood, CO

10d

About The Position

About US: Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We are looking for positive, outgoing and dependable people to join our service team. About YOU: A Service Lead is responsible for leading the Front of House operations, on shift, in the restaurant. You thrive in a fast paced, upbeat environment and are a natural motivator. You foster teamwork and genuine connection and seeing each team member grow feels like the ultimate reward. You’re diligent, reliable, and aligned with our core beliefs around teamwork, inclusivity, respect, passion and FUN!

Requirements

Excellent guest service skills required
Cash Handling and Managment
Ability to work in a fast-paced environment for up to 8+ hours per shift
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Ability to work nights, weekends and holidays
Ability to work with sharp kitchen tools when in a prep position

Responsibilities

Create positive guest and team member experiences, creating a fun and energetic vibe
Take guests’ food orders and handle cash and credit transactions
Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
Demonstrate knowledge of the brand and menu items
Make the availability of fresh ingredients possible on a daily basis.
Serve food to guests in a courteous and timely manner
Quickly and accurately prepare food items
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
Effectively handle guest concerns and complaints
Work as a team to prepare the restaurant for each shift
Acts with integrity, honesty and knowledge that promotes the culture of Tokyo Joes
Maintains regular and consistent attendance and punctuality
Contributes to a positive team environment
Manage others through positive communication, teamwork and delegation to complete tasks
Food, Team Member and Guest Safety
Cleanliness and maintenance of the restaurant and equipment
Enforce and follow all company policies and procedures
Mastery of menu portion and allergens
Ability to work Service and Sushi stations proficiently