Service Team Lead

Meijer • Greenfield, WI

347d

About The Position

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! The position involves planning, directing, and supervising team members in the day-to-day operations within various departments of the store. You will serve as a mentor and coach for all team members, implementing strategies to improve customer service and drive store sales while ensuring customer needs are met efficiently. Maintaining store appearance with a focus on prime shopping hours, product presentation, and company standards is also a key responsibility.

Requirements

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce, and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and address root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions, and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection, and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales, and maintaining shrink for the department.
• Models exceptional, fast, and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends the majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees