Service Team Coordinator

ChenMed • St. Louis, MO

1d • $17 - $24 • Hybrid

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The Service Team Coordinator is a hybrid role which may, when needed, require in-office presence. The schedule for this position is Mondays-Thursdays & Saturdays from 8:00AM-5:00PM Eastern time. There is an additional hourly rate offered for working a Saturday or Sunday.

Requirements

• Competent-level business acuity
• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Exceptional verbal communication skills including active listening
• Excellent organizational and multi-tasking skills
• Passion for serving others, particularly seniors, with initiative-taking solutions
• Ability to successfully operate in a demanding environment
• Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time
• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
• High school diploma or GED equivalent required
• A minimum of 2 years of customer service experience required; in a call center or similar environment.
• Must reside in the Continental United States within a state where the organization is established as a business entity
• Experience with web-based customer relationship management systems

Nice To Haves

• A minimum of 1 year of experience working in a medical or fast- paced healthcare setting highly preferred
• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

Responsibilities

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquires.
• Responds to patient inquiries based on the ChenMed core model for care.
• Follows up with patients to ensure service satisfaction.
• Escalates issues/concerns as appropriate.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
• Performs other duties as assigned and modified at manager’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED