Service Takeover Specialist

BEUMER Group • Somerset, NJ

23h • $90,000 - $100,000 • Onsite

About The Position

We are seeking a proactive and detail-oriented Service Takeover Specialist to join our Customer Support team. In this pivotal role, you will ensure seamless transitions from project completion to operational readiness, enabling our customer support teams to deliver world-class service at newly commissioned sites. Your work will directly impact operational efficiency, customer satisfaction, and the success of our automation solutions. This role is based in Somerset, NJ and reports to the Senior Service Operations Manager.

Requirements

• Bachelor’s degree in Engineering, Logistics, or a related field, or equivalent experience.
• 3+ years of experience in customer support, project coordination, or operations within automation, intralogistics, or industrial technology environments.
• Exceptional organizational and documentation skills with strong attention to detail.
• Excellent interpersonal, communication, and collaboration skills, capable of coordinating cross-functional teams effectively.
• Ability to travel to project sites as per business needs.
• Proficiency with Microsoft Office Suite

Nice To Haves

• experience with ERP is a plus.

Responsibilities

• Capture, validate, and maintain comprehensive “as-built” documentation from completed projects, ensuring accuracy and accessibility for service teams.
• Conduct thorough Operational Readiness Assessments to evaluate site preparedness, identifying gaps and risks before service handover.
• Lead and facilitate the onboarding of Customer Support teams for new sites, ensuring all processes, tools, and knowledge resources are in place for successful operations.
• Collaborate with project managers, engineering, and service teams to ensure smooth handovers, bridging the gap between project completion and ongoing support.
• Develop and maintain standardized procedures, checklists, and knowledge assets to improve the efficiency and consistency of site takeovers.
• Act as a key liaison between project and service teams, providing clear communication and status updates throughout the transition process.
• Support continuous improvement initiatives, driving enhancements in service takeover processes, documentation quality, and operational readiness standards.

Benefits

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees