Service Support Technician

BDR Solutions LLC • Golden, CO

96d

About The Position

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments. BDR is seeking a Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado. This position requires US Citizenship with a Public Trust or the ability to obtain one. (Military Veterans and HUBZone candidates are highly encouraged to apply)

Requirements

• Minimum of 1 years of experience is required and 2+ years are preferred.
• Experience with report writing and file administration.
• Request appropriate warehouse supplies.
• Experience with timecard administration and scheduling.
• Able to obtain a VA Public Trust clearance.
• U.S Citizenship is required.

Responsibilities

• Support agents with procedures and process for complex transactions.
• Provide technical assistance to clinical specialists such as guiding the clinician through the remote order entry system.
• Conduct model changes.
• Device registration.
• Making serial number changes.
• Telehealth service entry procedures.
• Ensuring agents understand and comply with all call center objectives, performance standards and policies.
• Identifying operational issues and suggesting possible improvements.
• Preparation of reports and analyzing data to assist management.

What This Job Offers

• Number of Employees: 101-250 employees