Service Support Technician - Cutting Systems

Messer Cutting Systems, Inc. • Menomonee Falls, WI

71d

About The Position

This position provides equipment troubleshooting and assistance to customers and Field Service Engineers via telephone and/or visual/virtual service.

Requirements

• High School Diploma or equivalent
• Two-year technical training in electronics, mechanical or machine tool assembly is preferred
• Background in machinery or industrial equipment industry
• Ability to read bills of material (BOM), schematics, and assembly drawings
• Must demonstrate competency in both mechanical and electrical assemblies
• Knowledge and experience using Windows operating system and environment
• Excellent communication skills, both written and oral
• Must demonstrate exceptional telephone etiquette
• Must demonstrate excellent customer service skills and behavior
• Must be able to multi-task
• Must demonstrate the ability to maintain and calm and collected composure
• Must adhere to appropriate office etiquette and protocol

Responsibilities

• Provide equipment troubleshooting and assistance to customers and Field Service Engineers via telephone and/or visual/virtual service
• Provide part identification assistance for customers, distributors, Field Service Engineers, as well as other employees and departments
• Maintain accurate and timely data in a service system
• Evaluate situation at customer to determine what resources are needed on site to resolve the situation
• Contribute to technical bulletins and knowledge base documents
• Interact with Customers and other Messer Associates
• Occasional travel for manufacturing training

What This Job Offers

• Education Level: High school or GED