Service Support Specialist

bioMérieux • Morrisville, NC

93d

About The Position

The Service Support Specialist position is responsible for managing administrative tasks and projects to support the Customer Service Organization. The position provides support for the following organizations- Field Service, Field Application Specialist, Technical Support Center, Commercial Excellence, and Customer Operations. The Service Support Specialist is essential to meet customer demand, improving the customer experience, and ensuring financial and regulatory compliance for the Customer Service Organization.

Requirements

• High School Diploma, GED or equivalent.
• 1-2 years of applicable experience in customer service, telemarketing or direct customer prospecting and data entry.
• Experience maintaining positive stakeholder relationships and ensuring service compliance with KPIs.
• Experience working effectively with cross functional teams, customers, and stakeholders to achieve business goals.
• Experience with multi-tasking and processing administrative requests.
• CRM Experience is required, ideally Salesforce and/or SAP.

Nice To Haves

• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Intermediate skills with MS Excel, Word, and PowerPoint.

Responsibilities

• Provides administrative support for Installations, Preventative Maintenance, Invoicing, Field Actions and Returns.
• Performs customer calls to support Regulatory Compliance, Order Management, and Revenue.
• Monitors and completes tasks assigned utilizing Salesforce and SAP.
• Executes assigned projects, with guidance from technical experts (depending on level of experience), using business standards, practices, procedures, and project requirements.
• Manages generation of administrative reports, leads projects, and develops documentation to support department objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees